Analytics for the
IT team.

Get the insights you need to provide better support.

Viewtracker benefits IT service management (ITSM) in many ways.

Content Creators

Content Creators

You create support knowledge base documentation on Confluence for ITSM. You’re always looking to improve your content by finding better ways to help customers with their queries.

With Viewtracker’s built-in page report, get the statistics you need to optimise the support documentation you create. Refine your content with insights from page engagement rates. Increase the effectiveness of your content to support customers more effortlessly.

Space Admins

Space Admins

You take care of your department’s Confluence spaces and implement Jira Service Desk (JSD) best practices for your team.

With Viewtracker’s ability to integrate with JSD, you can get statistics to monitor the effectiveness of support documentation for your ITSM teams. Compare page views and support tickets on issues. Determine if content is effective enough or needs enhancing. Create a better, self-serving support system to ease the JSD team’s workload.

Decision-makers

Decision-makers

As an IT lead, you want to maximise value from your workplace with the right tech investments. You also need high-level data privacy control options to comply with GDPR laws.

With Viewtracker, you can get statistics to monitor and control all tracked data in your enterprise’s Confluence instances. Get insights to justify your tech investments to upper management. Have the ability to set privacy levels and protect user data. Control which spaces to track. Disable tracking for spaces that contain sensitive information. It’s all in your control.

Content Creators

Content Creators

Content Creators

You create support knowledge base documentation on Confluence for ITSM. You’re always looking to improve your content by finding better ways to help customers with their queries.

With Viewtracker’s built-in page report, get the statistics you need to optimise the support documentation you create. Refine your content with insights from page engagement rates. Increase the effectiveness of your content to support customers more effortlessly.

Space Admins

Space Admins

Space Admins

You take care of your department’s Confluence spaces and implement Jira Service Desk (JSD) best practices for your team.

With Viewtracker’s ability to integrate with JSD, you can get statistics to monitor the effectiveness of support documentation for your ITSM teams. Compare page views and support tickets on issues. Determine if content is effective enough or needs enhancing. Create a better, self-serving support system to ease the JSD team’s workload.

Decision-makers

Decision-makers

Decision-makers

As an IT lead, you want to maximise value from your workplace with the right tech investments. You also need high-level data privacy control options to comply with GDPR laws.

With Viewtracker, you can get statistics to monitor and control all tracked data in your enterprise’s Confluence instances. Get insights to justify your tech investments to upper management. Have the ability to set privacy levels and protect user data. Control which spaces to track. Disable tracking for spaces that contain sensitive information. It’s all in your control.

Viewtracker is an ITSM essential.

Great replacement for GA and helps to gather all the statistics of your pages!

Joseph White

This is one of the most powerful add-ons of this nature. Nothing short of invaluable.

Navjit Singh Brar

Get analytics for key teams in your organisation.

Marketing

Optimise content strategy.

Read Use Case

Human Resources

Improve employee engagement.

Read Use Case

Here’s a list of Confluence best practices to help you work smarter.

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